LEGAL
Cookie Policy.
Effective date: 10 May 2026
Last updated: 10 May 2026
This Cookie Policy explains what cookies are, how Clarra uses them on clarra.co, what choices you have, and how to manage your preferences. This policy should be read alongside our Privacy Policy at clarra.co/privacy-policy.
Contact: support@clarra.co
1. What Are Cookies
Cookies are small text files placed on your device — computer, tablet, or phone — when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to the site owner about how the site is being used.
Cookies are not programs and cannot carry viruses or install malware. They contain only small pieces of text data tied to a specific website.
Similar technologies include local storage, session storage, and pixel tags. Where we refer to "cookies" in this policy, we mean all of these technologies collectively.
2. Who Sets Cookies on clarra.co
Cookies on clarra.co are set by two sources:
First-party cookies — set directly by Clarra and used to make the website function correctly and remember your preferences.
Third-party cookies — set by external services we use for analytics and advertising measurement. These services operate under their own privacy policies. We only activate third-party cookies after you have given explicit consent, except where they are strictly necessary for the service to function.
3. The Cookies We Use
3.1 Essential cookies
Essential cookies are strictly necessary for clarra.co to function. Without them you cannot log in, upload photos, place an order, or use the secure areas of the platform. These cookies do not track you for marketing purposes and cannot be declined.
| Cookie name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session so you stay authenticated while navigating the platform | Session — deleted when browser closes |
| csrf_token | Protects against cross-site request forgery attacks on forms and uploads | Session |
| sb-auth-token | Authenticates your account with our backend infrastructure | 1 hour, auto-renewed |
| cookie_consent | Stores your cookie preference choice so we do not show the banner again | 12 months |
| order_session | Keeps your checkout progress (package selection, upload status) if you navigate away temporarily | 24 hours |
3.2 Analytics cookies
Analytics cookies help us understand how visitors use clarra.co — which pages are most visited, where people drop off in the checkout flow, and how long sessions last. All data collected is aggregated and anonymised. We use this information solely to improve the platform.
These cookies are only activated after you accept them via the consent banner.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Analytics provider | Distinguishes unique users by assigning a randomly generated number | 2 years |
| _ga_[ID] | Analytics provider | Stores and updates a unique value for each page visited | 2 years |
| _gid | Analytics provider | Distinguishes users | 24 hours |
| _gat | Analytics provider | Throttles request rate | 1 minute |
3.3 Advertising and measurement cookies
Advertising cookies allow us to measure the effectiveness of our marketing campaigns on external platforms. They track whether a user who clicked one of our ads went on to complete a purchase. We use this data only for campaign measurement — not to retarget you personally or build an advertising profile.
These cookies are only activated after you accept them via the consent banner.
| Cookie name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Advertising measurement | Identifies browsers for purchase event measurement | 3 months |
| fr | Advertising measurement | Enables ad delivery and measurement | 3 months |
| _pin_unauth | Advertising measurement | Tracks anonymous users for campaign measurement | 1 year |
| _pinterest_ct_ua | Advertising measurement | Measures conversion events from advertising campaigns | 1 year |
3.4 Preference cookies
Preference cookies remember choices you have made on clarra.co to provide a more personalised experience. They do not track you across other websites.
| Cookie name | Purpose | Duration |
|---|---|---|
| display_currency | Remembers your preferred currency if you have changed it | 6 months |
| locale | Remembers your language preference | 6 months |
4. Cookies We Do Not Use
Clarra does not use:
- Cookies that track your browsing activity across other websites for advertising targeting purposes.
- Cookies that build individual advertising profiles to be sold to data brokers.
- Flash cookies or evercookies designed to persist after you have cleared your standard browser cookies.
- Any cookie that stores your reference photos, payment details, or sensitive personal data. This information is stored securely on our servers, not in cookies.
5. Your Choices and How to Manage Cookies
5.1 Our consent banner
When you first visit clarra.co, a consent banner appears at the bottom of the screen. You have three options:
Only essential — we activate only the cookies in Section 3.1 that are strictly necessary for the site to function. No analytics or advertising cookies are set.
Set preferences — a preference panel opens where you can individually toggle analytics cookies and advertising cookies on or off. Essential cookies remain active regardless.
Accept all — we activate all cookie categories including analytics and advertising measurement cookies.
Your choice is stored in the cookie_consent cookie for 12 months. The banner will not appear again until your preference expires or you clear your cookies.
You can change your preferences at any time by clicking the "Cookie Preferences" link in the footer of any page on clarra.co.
5.2 Browser settings
You can also control cookies directly through your browser settings. All major browsers allow you to view, block, and delete cookies. Note that blocking essential cookies will prevent you from logging in or completing a purchase on clarra.co.
Browser-specific guidance:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
5.3 Opt-out links
For advertising measurement cookies specifically, you may also opt out directly through the relevant platforms. We do not name those platforms in this policy as our provider relationships are confidential, but the opt-out mechanism is available within your cookie preferences panel on clarra.co and through industry opt-out tools such as the European Interactive Digital Advertising Alliance (EDAA) at youronlinechoices.eu and the Digital Advertising Alliance at optout.aboutads.info.
6. Legal Basis for Cookie Use
Under the EU ePrivacy Directive and GDPR, we process cookies on the following legal bases:
Essential cookies: Legitimate interests (Article 6(1)(f) GDPR) — these cookies are strictly necessary to provide the service you have requested. No consent is required.
Analytics cookies: Consent (Article 6(1)(a) GDPR) — activated only after you have explicitly accepted via the consent banner.
Advertising cookies: Consent (Article 6(1)(a) GDPR) — activated only after you have explicitly accepted via the consent banner.
Preference cookies: Legitimate interests (Article 6(1)(f) GDPR) — these store choices you have actively made to improve your experience.
7. Cookie Retention and Deletion
Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for the duration shown in the tables in Section 3, unless you delete them earlier through your browser settings or via the cookie preference panel on clarra.co.
You may request deletion of any first-party cookies and associated personal data by contacting support@clarra.co.
8. Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in the cookies we use, changes in applicable law, or changes in our services. We will post the updated policy at clarra.co/cookie-policy with an updated effective date. For material changes, we will reset the consent banner so that you can review and re-confirm your preferences.
9. Contact
For any questions about this Cookie Policy or to exercise your data rights:
Email: support@clarra.co
Website: clarra.co
Cookie preferences: Click "Cookie Preferences" in the footer of any page.
Manage your preferences.
You can update your cookie choices at any time.
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